Terms and Conditions and General Terms of Use

ExcluCV Services and Website

ExcluCV is a service of Capital Resource Solutions Ltd. and its affiliates (collectively “CRS”). By visiting www.exclucv.com or using ExcluCV products and services (the “Services”), users (the “User”) agree to the Terms and Conditions of using the services and the general Terms of Use of www.exclucv.com website (the “Site”). Using this website and any of the ExcluCV products or services is subject to this agreement (the “Agreement”), our Privacy Policy and of all conditions related to the ExcluCV products or services.

The following terminology applies to these Terms and Conditions, Privacy Statement and any disclaimer Notice and any or all Agreements: ‘Client’, ‘User’, ‘You’ and ‘Your’ refers to you, the person accessing this website and accepting the Company’s terms and conditions. ‘The Company’, ‘CRS’, ‘Ourselves’, ‘We’ and ‘Us’, refers to Capital Resource Solutions. ‘Party’, or ‘Parties’, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated products and services, in accordance with and subject to, prevailing Bulgarian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Capital Resource Solutions reserves the right to amend, modify or discontinue any of the provisions of this Agreement and all or part of the services, for a limited period or permanently, with or without notice to the Users, and is not responsible or obligated to support or update any of the services or terms for using the site. Any amendment of these Terms and Conditions shall be effective immediately after being posted to www.exclucv.com. By using the Site and the Services after any Terms and Conditions update the User: (a) acknowledges the Terms and Conditions and their modifications; (b) agrees to accept the Terms and Conditions as amended; (c) acknowledges and agrees that Capital Resource Solutions shall not be liable to the User or any third party in case Capital Resource Solutions exercises its right to amend, modify or discontinue any provisions of the Agreement and all or part of the Service. The User is solely responsible for being familiar with any changes or modifications to the Terms and Conditions.

Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from business and individual Clients. We constantly review our systems and data to ensure the best possible service to our Clients. If there are specific offences for unauthorised actions against computer systems and data, we will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than our employees and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any documents issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

1. Resume/CV, Motivation Letter and Consulting Services

By ordering and purchasing a service from our web site, the User grants us a nonexclusive, royalty-free, irrevocable, perpetual, and fully transferable and sub-licensable right to use, reproduce, revise, modify, adapt, edit, publish, translate, create derivative works from, distribute, perform and display such content in whole or in part worldwide and or to incorporate it in other works in any form, media, or technology known now or later developed, without any personally identifiable information. We also reserve the right to multiple utilization of appearance, format, wording and style of produced resumes or cover letters. We also reserve the right to promote our products and services by modifying resumes, CVs, cover letters, social media profiles without using personal identifiable information.

By sending, submitting, forwarding, or posting a resume, CV and or cover letter, or parts of them, the User warrants that he/she owns, is responsible for or controls all the rights to the content that is sent, submitted, forwarded or posted, that the content is truthful, that the content does not violate this policy and will not cause injury to any person or entity, and that the User will indemnify us for all claims resulting from the content the User supplies. We assume no responsibility or liability for any content sent, posted, forwarded or submitted by the User or any other third party. ExcluCV does not guarantee employment, shortlisting, or interviews invitations to any User.

2. The Service

The website including all content (‘Content’) available through the Exclucv.com domain name, (the ‘Site’) is owned and operated by Capital Resource Solutions. The ExcluCV site provides high quality professional resume writing services. Capital Resource Solutions accepts the orders for work, and assigns them to the writers for development. By placing an order through this Site for resume writing services the User agrees to the Site terms and conditions.

The User agrees that the act of placing an order does not mean an acceptance of the work order. Capital Resource Solutions reserves the right to refuse to work on a placed order.

The time for the order execution is accounted from the time the work order is accepted by ExcluCV and is confirmed by a mail message.

By placing an order the User agrees to receive information on the document development, additional questions, request for career history details, administrative messages, updates, discounts and advertising of new Services provided by Capital Resource Solutions or its subsidiaries.

3. Order Process

3.1. Placing an order. When a User places an order, he/she is required to provide a valid and correct e-mail address and or a telephone number to be reached by our staff. Failure to provide a valid e-mail address or a correct phone number may affect the order acceptance, processing and completion. If an incorrect email address or phone number is provided no claims on the work done will be considered as valid. Provision of an incorrect email address or phone number is a violation of the terms and conditions of using the ExcluCV services.

3.2. Order confirmation. ExcluCV shall contact the User via the provided e-mail or telephone number in order to verify the order and align terms for the order execution. ExcluCV will then send a confirmation e-mail message to the User for the order acceptance.

3.3. Information details. The User shall provide comprehensive details of his/her career history, work, assignments, achievement, experience, education, targeted job, related trainings and certificates. Capital Resource Solutions reserves the right not to process or to resubmit the customer's order in the event that the details indicated are inconsistent or do not match the order's original description.

3.4. Writer assignment. ExcluCV shall assign a writer to develop the order placed by the User.

3.5. Initial call. The writer will contact the User and schedule a phone call for questions and information needed for the resume, CV or motivation letter preparation. The call should take 40 minutes on average.

3.6. Additional details. The writer may later ask the User to send additional information via e-mail or in a phone call. Depending on the User’s preferences, Skype calls and messaging can also be used for communication.

3.7. When the order is ready, the writer will send it to the User for feedback. Based on the feedback final fine-tuning will be done by the writer.

3.8. Change Requests. A revision request complying with the initial requirements and description of the original order will be acted upon without additional fees. Once the order is executed as per the submitted requirements, requests for changes will be considered new and liable for additional payment as those shall require additional time and effort investments. Change requests shall be confirmed by the User in a mail correspondence. In the same manner, a request to shift a resume, CV or cover letter towards a different position or focus from the agreed one will be considered as new instructions and thus liable for payment of an additional fee.

4. Delivery

Capital Resource Solutions shall not be held responsible or liable for any type of issued related to the delivery of the orders resulting from faults of any of the User’s service providers including but not limited to internet, e-mail, etc. which are beyond our control. Capital Resource Solutions shall not be responsible or liable in case of failure of the User to download the product or service. Our team is available to assist the Users with delivery problems with advices, however, not responsible for faults of third party providers.

5. Revisions

Focused on customer satisfaction, we will provide revisions of the resume, CV and or cover letter with no charge if such is requested before the product was approved by the User and if the initial order details remain unchanged. If a revision request is filed after the User approves the product or if the initial order details are changes, the revision will be considered as a new order. In case a revision is considered as a new order, such a request will be charged a respective fee or it can be declined.

6. Satisfaction Guarantee

We are committed to providing you with a professionally written resume, CV and or cover letter that meets the industry standards and ExcluCV’s own standards of excellence. If you are not satisfied with the service received, please let us know and we will work to address your concern.

7. Payment

Customer shall pay upfront when the order is confirmed by ExcluCV. Payment shall be made by a bank account wire transfer. The User shall pay for any service provided and no refund of fee can be claimed, when the writers have completed their job.

Capital Resource Solutions reserves the right to suspend or terminate User’s orders and accounts without notice if Users’ payment agents or affiliates seeks return of payments previously made to Capital Resource Solutions when Capital Resource Solutions believes the Users are liable for the charges. Such rights are in addition to and not in lieu of any other legal rights or remedies available to Capital Resource Solutions.

8. Refund Policy

If a User is not satisfied with the service, the User should contact ExcluCV. ExcluCV will assign the order to a new writer. We do not offer refunds or cancellations unless otherwise agreed at our sole discretion. In case a refund is granted based on the sole discretion of ExcluCV, the refund will be charged a refund fee of 20% of the purchase price. Service fees are non-refundable. Claims for refunds or reassignments shall be reviewed within 15 days following the order completion date as stated on the e-mail of the order final delivery.

9. Privacy

ExcluCV will not collect any other information than necessary for your resume. Please review our Privacy Policy on the website. We do no collect passport/ID card numbers, credit or debit card numbers, bank account numbers, personal ID numbers, address. ExcluCV will request User’s name, e-mail address, and a phone number when the User orders a service and general information on the User’s career history that will be used in the resume or CV that he/she will send to potential employers once an order has been requested. ExcluCV will never disclose, share, sell, or otherwise use any of the User’s personally identifiable information other than to provide the requested services.

10. Testimonials

If a User submits a testimonial to ExcluCV, the User agrees, consents, gives permission, and grants any necessary license to ExcluCV to use the testimonial. The User will be identified only by first name, last initial, city/town and country. ExcluCV is under no obligation to use any testimonial submitted. Under ExcluCV own discretion we may use testimonials in whole or in part, and we reserve the right to edit and summarize testimonials and to correct grammar or punctuation.

11. Content

Capital Resource Solutions reserves the right to amend, modify or discontinue any of the provisions of this Agreement and all or part of the services, for a limited period or permanently, with or without notice to the Users, and is not responsible or obligated to support or update any of the services or terms for using the Site. Any amendment of these Terms and Conditions shall be effective immediately after being posted to www.exclucv.com. By using the Site and the Services after any Terms and Conditions update the User: (a) acknowledges the Terms and Conditions and their modifications; (b) agrees to accept the Terms and Conditions as amended; (c) acknowledges and agrees that Capital Resource Solutions shall not be liable to the User or any third party in case Capital Resource Solutions exercises its right to amend, modify or discontinue any provisions of this Agreement. The User is solely responsible for being familiar with any changes or modifications to the Terms of Use for the ExcluCV websites.

The contents of the ExcluCV Sites, such as text, wordings, information, logos, designs, graphics, images, button icons, software, videos, audio files and other ExcluCV content, arrangements, assembly and compilations (collectively "ExcluCV Content"), are property ExcluCV or its licensors and are protected under copyrights, trademarks and other laws. Unauthorized use of the ExcluCV Content is prohibited. The User agrees not to sell, amend, modify, distribute, reproduce, display, or otherwise use the ExcluCV Content in any way for any public or commercial purpose, in connection with products or services that are different from the products or services of the ExcluCV Sites, in any other manner that misuses the content or discredits ExcluCV or its licensors, or infringes their intellectual property rights. The use of the ExcluCV Content on any other application, web site or in a networked computer environment for any purpose is prohibited. Copying or adapting of any code that ExcluCV creates or uses to generate or display any ExcluCV Content including pages and blocks is also protected by ExcluCV's or our licensors’ copyrights.

12. Communication

Any information including but not limited to orders, inquiries, questions, comments, and ideas, communicated or transmitted to Capital Resource Solutions via the Site or e-mail is not confidential. Capital Resource Solutions cannot guarantee the confidentiality of the transmission over the internet or mobile network including any transmission of personal information from the Users.

Unless otherwise stated, Capital Resource Solutions is entitled to use any information or communication submitted for any purpose without restriction including but not limited to production, reproduction, translation, compilation, editing, publication, disclosure, broadcast, posting, promotion, product or service development or otherwise use the information without using personal identifiable information.

ExcluCV respects the privacy of the User visiting our Site. Our privacy policy (the “Privacy Policy”) is incorporated herein and available for the Users on our Site. By accepting these Terms, the User expressly consents with the terms of information as described in the Privacy Policy.

We assume no responsibility or liability for any content sent, posted, forwarded or submitted by the User or any other third party. The User accepts entire responsibility for the validity, truthfulness, accuracy, appropriateness, and legality including without limitation compliance with any intellectual property statutes, regulations, and common law rules.

13. Use

The Site should be used for personal information by the User. The User confirms that he/she is of legal age as per the laws of his/her country to order online services. The User confirms that he/she is not prohibited from receiving the Services under the laws of his/her country or other applicable jurisdiction.

We assume no responsibility or liability for any content sent, posted, forwarded or submitted by the User or any other third party. The User accepts entire responsibility for the validity, truthfulness, accuracy, appropriateness, and legality including without limitation compliance with any intellectual property statutes, regulations, and common law rules. If the User provides any information that is invalid, untrue, inaccurate, inappropriate or incomplete, or if Capital Resource Solutions has reasonable grounds to suspect that such information is invalid, untrue, inaccurate, inappropriate or incomplete, Capital Resource Solutions has the right to suspend or terminate or refuse in whole or in part any and all current or future use of the Services.

Unless prior written consent from Capital Resource Solutions has been granted, the commercial uses of the Site is prohibited. The User agrees that use of the site is subject to all applicable international, national, and local laws and regulations or other applicable jurisdiction. The User agrees to comply with these laws and is solely responsible for the content communicated to ExcluCV. Customer agrees to use Exclucv.com for lawful purposes only.

14. Warranty Disclaimer

The ExcluCV.com services offered on and through the site and the entire site contents, design, wording, and software on the site are provided on an ‘as is’ without warranty of any kind. Capital Resource Solutions expressly disclaims all warranties, whether express or implied, including but not limited to warranties of title, content, non-infringement of intellectual property, merchantability, fitness for a purpose, and any warranties emerging from or arising out of usage or performance. ExcluCV.com makes no warranties about the reliability, completeness, accuracy of the ExcluCV.com content, links, services products, text, software, design and graphics. In no event shall Capital Resource Solutions be liable for any damages whatsoever including, without limitation, damages for loss of profits, business interruption, loss of information arising out of the use of or inability to use the materials.

Capital Resource Solutions makes no warranty that the site contents are error-free, complete, or that the site will operate in a secure, error-free or uninterrupted manner, free of computer viruses or other harmful code or mechanisms. In no event shall Capital Resource Solutions be liable for any unauthorized access to or use of our secure servers or all personal information or financial information stored therein; for any bugs, viruses, trojan horses or similar which may be transmitted to or through the site by any user or any third party. Capital Resource Solutions shall not be liable for any errors or omissions in content or for any kind of loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the ExcluCV.com site. If the use of any Capital Resource solutions site or content results in the need for servicing or replacing data, software, equipment or any other costs, Capital Resource Solutions is not responsible for those costs. It is up to the user to takе any and all precautions to ensure harmless access and use of the site.

Changes in the contents, products, services, software, and design may be made at any time and without notice. Capital Resource Solutions is not responsible for software, technical or hardware failures of any kind, loss or unavailability of network connections, failure of any email due to technical problems or traffic congestion, or delayed, missing or incomplete computer or mobile devices transmissions.

Capital Resource Solutions may use or provide links to third party websites and advertisements. Capital Resource Solutions does not warrant or assume responsibility for any product or service advertised in any way and type or offered by a third party through the ExcluCV.com site. If the user uses or purchases any product or service through any third party site or environment, the user should use best judgment and caution.

Capital Resource Solutions expressly disclaims all warranties arising from any oral or written information provided by Capital Resource Solutions, its affiliates, directors, shareholders, agents, contractors or employees, licensors or the like.

15. Limitation of Liability

By using the site and in consideration with the services provided by Capital Resource Solutions the User agrees that neither Capital Resource Solutions, nor its partners, shareholders, predecessors, successors, officers, directors, agents, affiliates, consultants, representatives, contractors or employees will for any reason be liable to the User or any third party for any direct, indirect, consequential, incidental, punitive or any other damages of any kind caused, including but not limited to lost profits, incurred costs or expenses, lost savings, loss of earnings, loss of business opportunities, or loss of data resulting directly or indirectly from any use or inability to use the site and the services offered on or through the site, any omissions in the content or in the performance, from any services purchased or obtained or transactions entered into through the site or resulting from unauthorized access to, deletion or alteration of Customer's transmissions or data or failure of the site to store Customer's transmissions or data, or otherwise arising in connection with the Service, Site or Content even if Capital Resource Solutions has been advised of the possibility of such damages. The User acknowledges that Capital Resource Solutions shall not be liable for User submissions or for offensive, slanderous, defamatory, or illegal conduct of any third party.

16. Remedies

The User must be 18 years of age or older to visit or use any ExcluCV Site in any manner, and, if under the age of 18 must use any ExcluCV Site under the supervision of a parent, legal guardian, or other responsible adult.

17. Indemnification

The User agrees to defend, indemnify, and hold Capital Resource Solutions and its partners, shareholders, predecessors, successors, officers, directors, agents, affiliates, consultants, representatives, contractors or employees harmless from and against any and all claims, suits, losses, demands, damages, liabilities, costs, and expenses, including, but not limited to attorneys’ fees, arising from or related to the User’s use of the site or the User’s violation of any of these Terms.

This indemnification obligation will survive these Terms of Use and your use of the Exclucv.com site.

18. Copyrights and Trademarks

The ExcluCV.com site and all information, documentation, text, wordings and all other content in or on the site are copyright 2016 Capital Resource Solutions Ltd. and its affiliates. All rights reserved. Unless stated to the contrary, all content is the property of Capital Resource Solutions or its third party licensors. Capital Resource Solutions is not waiving any proprietary rights including copyrights or trademarks in such content, and is not transferring its rights to the User or any third party. The Content is protected by the international copyright laws. The product and service names, wordings, texts, appearance, icons, graphics, and logos on the ExcluCV.com site are trademarks, registered trademarks of Capital Resource Solutions or its third party licensors. Unauthorized use is prohibited.

The User agrees not to download or copy any content from the Site without the prior written consent of Capital Resource Solutions except for User’s individual use. The User agrees that no right, title, or interest in any downloaded materials is transferred to the User as a result of any downloading or copying from the site. The User may not remove copyright, trademark, or other notices from any content from the site. The User may not in whole or in part reproduce, modify, publish, transmit, distribute, display, create derivative works from, sell directly or indirectly, or exploit in any way any of the content of the site.

19. External Links

If external links to other websites are provided from the Site, Capital Resource Solutions does not control, manage and operate any information, content, products or services on such other websites.

20. Termination

These Terms are effective unless and until terminated by Capital Resource Solutions. Capital Resource Solutions may terminate all or part of the Site at any time without notice.

21. Law that Governs the Site

The content and information on the Site includes descriptions of products and services available in the EU. These Terms are governed by and interpreted pursuant to the laws of Bulgaria, notwithstanding any disputes of laws principles, and rest exclusively in the courts situated in Sofia, Bulgaria.

22. Entire Agreement

This Agreement stipulates the entire agreement between the User and Capital Resource Solutions with regard to this site and its contents and supersedes all prior agreements, whether written or oral, with respect to the subject matter hereof. In the event that any provision of the Terms shall, in whole or in part, be determined to be invalid, unenforceable or void for any reason, such determination shall affect only the portion of such provision, and shall not affect in any way the validity and enforceability of any other provision of the remaining Terms.

Capital Resource Solutions’ failure to act with respect to a breach by User or other third parties does not waive its right to act with respect to subsequent or similar breaches.

This Agreement shall be binding upon the Parties - the User and Capital Resource Solutions - and the Parties’ respective successors and permitted assigns.

23. Contact us

Any questions or concerns about these terms and conditions of use should be sent by e-mail to info@exclucv.com.

© Capital Resource Solutions 2018 All Rights Reserved